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We make every effort to respond as quickly as possible, typically within 1–3 business days. If you have not received a reply within this timeframe, rest assured that it will not impact any return or exchange terms.
Thank you for your understanding.
Tête de Mule's customer satisfaction is it's number one priority.
We offer a full refund when the product has not been used and a partial refund when the packaging cannot be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care. We do not offer warranty on products that have been worn, used or washed.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
Standard delivery usually takes around 1-2 business days.
If your order hasn't arrived after one week, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to send us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!
